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About us

dirittodivolo.it provides free legal services for all european flight passengers to get their flight refund. Legal experts will help you to make your claim to get your flight refund for these issues: delayed flight, cancelled flight, denied boarding, overbooking, lost luggages, delays in luggages’ delivery or damaged luggages.

Delayed or Cancelled flight

In such cases you could be entitled to get money compensation from 250 € to 600 €, depending on the distance of your flight.

Lost or damaged luggage

In case of luggages issues you could get the refund of your documented expenses and also a compensation up to 1.100 euros.

Overbooking, denied boarding

The term overbooking refers to the situation of accepted reservations on a flight beyond the number of seats available on the aircraft.  If you face a denied boarding, you can get up to 600 euros.

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faq

Who are you and what is your mission?

Our services are based on experience of our team in tourism and aviation law: we can let you get, for free for passengers, the right money compensation or refund according to European Rules.

Yes, it is! Our service is totally free for passengers because our fees will be paid by flight companies separately. No commissions on your refund!

Is the service free?

Yes, it is! Our service is totally free for passengers because our fees will be paid by flight companies separately. No commissions on your refund!

In which cases can i make my claim?

You are entitled to money compensation or refund in case of delayed flight, cancelled flight, overbooking, denied boarding and issues with luggages. Do not hesitate to contact us also for past cases in the last two years, you can be still in time to make your claim.

Which flight companies are included to make my claim?

All of them!

Flight company denied my first claim. What can i do?

Ignore what they said, try to contact us first and let’s see which are your rights in your particular case.

Once you are back home contact us with our phone numbers or send your claim with our site contact form.

Which documents do I need to start my claim?

Boarding pass or reservation mail with the details of the flight.

In case of issues with luggages we also need the claim in the Lost and Found office and the receipt of the expenses.

What should I do after I sent the papers for my claim?

Nothing more! You have just to wait the time of procedure and you can always ask for any update.

For any further requests please email us: info@dirittodivolo.it

millions of passengers facing cancelled flights
% delayed flights
lost luggages out of one thousand

testimonials

Passengers helped by dirittodivolo.it were asked to tell their stories. Check it out or:

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